Information

At NY AUTOS, we pride ourselves on our adaptability and commitment to excellence in every aspect of our mobile mechanic service. Explore what we have to offer and how we can contribute to keeping your vehicle running smoothly.

Frequently asked questions

It all began with a simple idea fueled by a deep passion for vehicle mechanics. As a mobile business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.

What are the most common questions about your mobile mechanic services?
Our customers frequently ask: Do you cover my area? Can you come to my house/workplace? How soon can you get here? How much will it cost? Is there a call-out fee? Are there any hidden extras? What payment methods do you accept? Do you give quotes before you start work? What work can you actually do? Can you work on my make and model of car? What parts do you use? Do you provide a guarantee and warranty? Are you qualified? How long will the job take? Do I need to do anything to prepare my car? What if you find more problems when you start? Can you do MOTs? What if my car can't be fixed on-site?

Are there any important details I should know before booking an appointment with NY AUTOS?

Yes, please provide us with your make/model and year of your car, its registration number, exactly what work needs doing or what symptoms the car has, and your full address and postcode. Our working hours are monday-friday [9am-5pm] saturday [9am-3pm]. To ensure I can do the work easily, please make sure the car is accessible and parked somewhere safe, level, and well-lit (e.g., driveway, off-road parking, or a quiet street). Leave enough space around the vehicle to work with and set up my tools. If possible, clear any belongings from the boot or footwells so I can get to components if needed. Make sure you have your keys and any necessary codes (like a radio code) handy if needed. I will always give you a clear quote before I start any work, which includes all labour, standard parts, travel, and disposal of old parts. Payment terms will be discussed on the day, along with details of your guarantee. You can contact us on whats-app [07594754822] or via email@ [nyautos4@gmail.com].

What worries or problems might customers have about using a mobile mechanic, and how do you address them?

Can you really do the job properly at my house? I come fully prepared; I carry all specialist tools, diagnostics equipment, and parts needed to complete the job.

What if you find more problems when you start the work? This is something I take very seriously. I will always explain what work is needed and give you a fixed price before starting. If I do find any additional worn or damaged parts while working, I will stop and show you exactly what's wrong, explain why it needs fixing, and give you a clear price for the work needing done.

Are you qualified and experienced enough? I have over 10 years in the trade working on all makes and models of vehicles and all City & Guilds qualifications to show to keep you at ease.

What if something goes wrong when you leave? I pride myself on standing by my work. All repairs and services I carry out come with a 12-month/12,000-mile guarantee on both parts and labour.

Do you provide a guarantee for your work?

Yes, all repairs and services carried out by NY AUTOS come with a 12-month/12,000-mile guarantee on both parts and labour, ensuring your peace of mind.

What areas do you cover?

We provide mobile mechanic services throughout all areas of Newcastle upon Tyne, United Kingdom.

Beyond the ordinary

This is where our journey begins. Get to know NY AUTOS and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.

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